Road Boss Mafia Chrome Card Policies

Purchase your Road Boss Card at http://www.4statetrucks.com/promotions/chrome-card.asp

FREE SHIPPING on over 10,000 semi truck parts (online parts eligible are marked with Road Boss Members Only Image)

Special DISCOUNTS EVERY DAY

 

Earn CASH BACK on every order

 

Receive a FREE GOODY BAG with over $100 of CSM merchandise

 

Only $149.99 for the FIRST YEAR of membership & $79.99 each year after that if you choose to renew (you’ll want to!)

 

DOUBLE SAVINGS on your birthday

 

Discounts at CSM AFFILIATES

  

Preferred parking at our annual TRUCK SHOW

 
  • Only parcel shipments are eligible for free shipping, but some parcels do not qualify based on the following special shipping characteristics:
  •             -no palletized or truck freight shipments are eligible
  •             -parcels over 50 lbs are not eligible
  •             -over dimension parcels are not eligible
  •             -shipments to the 48 states only are eligible, shipments to Alaska, Hawaii, Puerto Rico and International shipments are not eligible
  • Only parcels with standard shipping are free shipping — free shipping does not apply to Express or OverNight shipping, but you will be offered a discounted rate for these expedited shipping options
  • Invoices less than $25 total do not qualify for free shipping
  • Liquids and chemicals are not eligible for free shipping
  • All drop ship items are not eligible for free shipping
  • All orders placed online must be shipped to the Road Boss Card Holder’s registered address to qualify for free shipping
  • We cannot ship parcels over 20 lbs to a PO Box address
  • The Road Boss Card is available to individuals only — not companies with the intent of reselling our products or re-distributing products to other end users
  • Shipping method and carrier are at the discretion of 4 State Trucks
  • Orders over $300 may require a proof of delivery for a small additional charge of $3.99
  • 4 State Trucks home of the Chrome Shop Mafia reserves the right to make changes to the Road Boss Chrome Card policies without notice

Best Price Guarantee!!

We are proud to offer you the most competitive prices in the industry! We are so committed to this effort, that 4 State Trucks has implemented a Best Price Guarantee Program. If you are about to make a purchase and locate the same item for less at another retailer, simply call us at 888-875-7787 and we will match the price! See guidelines listed below: 

  • Product in question must be EXACT same vendor and part #
  • Customer must provide a printed advertisement that is less than 30 days old, or provide a link to a current web promotion that features the item we are price matching
  • Does not apply to :Electronics, greases, oils, chemicals, filters, blemished items, closeouts, factory seconds, liquidations or scratch and dent items.
  • Our program is not retroactive. It is applicable at the time of  purchase only

Return Policy

  • We cannot accept Returns after 90 days from Purchase date
  • We cannot accept Returns on Special order or Custom Built parts
  • Any Returned Parts must be in Clean, in Like-New condition, and in clean and re-marketable original packaging  to receive full credit
  • A 15% Restock fee will be applied to all Returns that result from customer order error or Change of Mind.  The Restock fee can only be waived in the instance whereas  4-State Trucks is responsible for the return due to a shipping error, salesman error, or other fault as determined by 4-State Trucks Management

Return Procedure

  • Customer must call 4 State Trucks and acquire an RMA #  and clearly label the outside of the package with RMA # prior to shipping.  Failure to get an RMA# and failure to mark the return may result in no refund being given or delays in receiving a credit.
  • Customer will be responsible for all freight charges to send return items.  If customer requests a call tag to be sent for return the freight charges, the cost for the Call Tag and related shipping will be deducted from the refund.
  • 4-State Trucks will only be responsible for return freight costs when a return is due to error by either salesman or a shipping error and is approved by 4-State Trucks Management.
  • Customer should insure return package for full value in case of damage or loss. 4-State Trucks will be unable to issue a credit for parts received that are damaged- It will be the customer’s responsibility to package the return items adequately for safe shipping and insure them accordingly.
  • Send your return to
    4 State Trucks, Inc.
    4579 Hwy 43 South, Joplin, MO 64804

Warranty 

  1. 4 State Trucks, Inc. agrees to repair or replace any goods determined to be defective in material or workmanship within 30 days from the date of invoice, provided written notice is given immediately upon discovery of such defect and the defective goods are promptly returned to the place of shipment, all carrying charges prepaid. This shall not apply to any goods which have been altered, subject to misuse,negligence or accident.
  2. Guarantee does not include breakdown or malfunction due to the installation or usage not in accordance with the Company’s directives, external causes, careless installation and maintenance. Guarantee does not include damage and malfunctions due to normal wearing. This warranty does not cover anything outside of the items described above like consequential damages from loss of use, loss of Time, inconvenience,transportation expenses, expenses for travel, lodging, fuel, lost revenue and loss or damage to personalproperty. Freight expenses are the responsibility of the customer.
  3. Many Items are subject to Manufacturer Warranty Only.
  4. 4 State Trucks, Inc. has no warranties that the goods are merchantable or fit for any particular purpose and there are no other warranties expressed or implied which extend beyond the description on the face hereof. In no event will the company be liable for special, indirect or consequential damages or loss of vehicle, cargo or profits.

Customer service facts, pricing, specifications

  • Order - On-line at www.4statetrucks.com or Call 1-888-875-7787
  • Terms - We accept Mastercard, Visa, Discover, American Express
  • Shipping - Most orders are shipped 24 to 48 hours after they are received. Special ordered product will ship as soon as product is available.
  • Pricing - Pricing and Specifications shown in this catalog and on our web sites are subject to change without notice.
  • Parts Identification - The use of the original manufacturers’ part number or name is for reference purpose only. Our parts are not OE parts, but are replacement parts for use in the equipment of various manufacturers.
  • Freight - Prices are F.O.B origin at our Joplin, Missouri Location. 
  • Freight Damage - It is the Customer’s responsibility to inspect all products upon receiving before signing any paperwork from the freight carrier. All damaged product must be noted on the freight bill.  Please note it is the customer’s responsibility to inspect for concealed damage before the freight carrier leaves your facility. If you do receive damaged product, please notify freight company immediately; then notify us immediately at our customer service number below.
  • Aftermarket Disclaimer: The parts offered are aftermarket items. Unless specifically noted as OEM parts, they are not original equipment manufacturer items. 4 State Trucks is a Daimler Parts Dealer, but is not affiliated with PACCAR, Navistar, Volvo, Mack or any other OEM.

 

Four State International Trucks, Inc. Privacy Policy

Four State International Trucks, Inc. has drafted this document, which details how we gather and disseminate information, in an effort to demonstrate our strong commitment to online privacy. Please contact us if you have any questions about our privacy policy.

  • Use of Internet Protocol Address
    We use your Internet protocol (IP) address for several reasons: to help diagnose problems with our server, to administer our Web site, to help identify you and your shopping cart, and to gather broad demographic information.
  • Use of Registration Information
    Our site's registration area requires customers to supply contact information, such as name and e-mail address, and demographic information, such as your ZIP code, or age. We use this information to send you promotional materials from our company and from some of our partners. However, users may opt out of — or opt in to — these promotional e-mail messages at any time. (See Opt Out/Opt In, below.)
  • Use of Demographic Information
    We also collect demographic and profile data that we use to tailor your experience at 4statetrucks.com. Based on this information, we display products and content we feel you might interest you.
  • Use of Order Information
    When you place an order, Four State International Trucks, Inc. requests information such as contact information, credit card number and demographic information. The contact information you provide is used to send you orders, company information and promotional material from our partners. You can opt out or opt in at any time. (See Opt Out/Opt In, below.) 
    Your financial information(credit card number) is used for the sole purpose of billing you for products and services. Demographic data is collected to personalize future visits by displaying the content we feel would interest you most.
  • Use of Online Survey Information
    To participate in our online surveys, you will be required to supply contact and demographic information. Four State International Trucks, Inc. uses this data to send you information about the company. We might use this information to contact you as necessary. However, you may opt out of or opt in to our mailings at any time. (See Opt Out/Opt In, below.) Demographic and profile data is also collected at our site and used to personalize future visits by displaying the content we feel would most interest you.
  • Use of Information Collected in Contests
    To participate in our contests, you will be required to supply contact and demographic information. Four State International Trucks, Inc. uses this data to send you information about the company. We might use this information to contact you as necessary. However, you may opt out of or opt in to our mailings at any time. (See Opt Out/Opt In, below.) Demographic and profile data are collected at our site and used to personalize future visits by displaying the content we feel you would most interest you.
  • Public Forums Guidelines
    Four State International Trucks, Inc. may offer chat rooms and bulletin boards. Please note that information that is disclosed in these arenas becomes public. Use caution in disclosing any personal information.
  • Security
    Four State International Trucks, Inc. features security measures to protect the loss, misuse or alteration of information placed under our control.
  • Children's Guidelines
    We do not collect or use any online contact information or identifiable off-line contact information about a child without parental consent. We do not distribute personally identifiable information about children without parental consent. We do not give children the ability to post or distribute personal information without prior consent. We do not entice children with games or contests that would encourage them to disclose personal information.
  • Opt Out/Opt In
    Four State International Trucks, Inc. allows users to opt out of receiving e-mail from us or our partners. To opt out of our mailing list you can send e-mail to a remove mailing list.
  • Correct/Update Personal Information
    Four State International Trucks, Inc. allows you to change or modify your personal information by sending e-mail to a remove e-mail address or by visiting a designated customer service page.
  • Disclaimer
    This site contains links to other sites. Four State International Trucks, Inc. is not responsible for the content or privacy practices of these sites.
  • Cookie Disclaimer
    As you browse [company website], advertising cookies will be placed on your computer so that we can understand what you are interested in.  Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with [company website]. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.  You can visit this page to opt out of AdRoll and their partners’ targeted advertising.

Social Media Policy

We’re excited that you’ve joined us on our Facebook Fan page, and we know you’ve got plenty to say.  At 4 State Trucks our mission is our purpose: commitment to being the leader in the heavy-duty trucks parts aftermarket industry by providing customers with the best parts, at the best price with the best customer service.

This is your fan page, ad we are excited you have “liked” us.  We hope you’ll take a moment to read the following guidelines we ask you to follow when contributing to our Facebook Fan Page:
•    Don’t do anything that breaks the law.
•    Be polite and courteous, even if you disagree.  Excessive name calling, profanity, fighting words, discriminatory epithets, sexual harassment, bullying, gruesome language or the like, will not be tolerated.
•    Stay on topic. Keep the conversation relevant to the community and contribute to the dialog.  We reserve the right to remove off-topic, out of context, spam or promotional postings.
•    Keep it real. All timeline postings should come from a real person and Facebook profile.  Postings from fake or anonymous profiles will be deleted when discovered.
•    There is a place for complaints, concerns or ideas from customers.  If you are a customer and have a complaint, concern or idea, we encourage you to post it in the 4 State Trucks Contact Us tab to ensure we can respond in a timely manner.  Please note that any customer service posts published on the 4 State Trucks timeline of the Facebook page will be removed when discovered.  As always, if you would like to comment about customer service or any other issue, you can give us a call at 800.228.1103 ext.117.
•    We reserve the right to remove content posted to Facebook that violates these guidelines.

At 4 State Trucks home of the Chrome Shop Mafia, we hope you enjoy our daily posts and contributions to the Facebook trucking community.  Feel free to jump in and Keep on Truckin’!

REPAIR ORDER
WORK AUTHORIZATION

A.
“I hereby authorize the repair work hereinafter set forth to be done with the necessary material and agree that you are not responsible for loss or damage to vehicle or articles left in vehicle in case of fire, theft or any other cause beyond your control or for any delays caused by you, your employees, or your suppliers, or delays from the unavailability of parts or delays in parts shipments by your, the supplier or transporter.  I hereby grant you and/or your employees permission to operate the vehicle herein described on streets, highways, or elsewhere for the purpose of testing and/or inspection.  An express mechanic’s lien is hereby acknowledged on above vehicle to secure the amount of repairs and/or storage on the vehicle”

1. IMPORTANT:  THIS (“Repair Order”) CONSISTS OF THE TERMS EXPRESSLY SET FORTH HEREIN AND THE TERMS AND CONDITIONS SET FORTH AT www.4statetrucks.com/info/policies.asp  (“Terms and Conditions”) WHICH ARE FULLY INCORPORATED HEREIN BY THIS REFERENCE.  Execution of this Repair Order shall constitute Customer’s agreement to the terms of this Order, including the Terms and Conditions.  Customer acknowledges that, upon Customer’s request, Customer may obtain a print-out of the Terms and Conditions from Dealer prior to executing this Repair Order.  Customer represents that Customer has had an opportunity to read and understand the terms of this Repair Order, including the Terms and Conditions.  Customer’s acceptance of this Repair Order is limited to Customer’s execution of this Repair Order as required below, and no contract or agreement for the above-described service work, repairs and related work (“Service Work”) on the above-said motor vehicle(s) (“Vehicle”) will be formed except pursuant to and as permitted by this Repair Order.  This Repair Order represents the entire and integrated agreement between the Customer and Dealer regarding Service Work to the Vehicle and cancels and supersedes all prior negotiations, representations, or agreements, either oral or written.  Additional or substitute terms will not become part of this Order unless accepted in writing signed by an authorized manager of Dealer.
 

2. Customer understand that Dealer bills based on the industry standard repair time for the work performed, and that diagnostic time will be billed at time and materials.  Each Repair Order is subject to one (1) hour minimum labor charge.

3. Customer hereby authorizes Dealer to perform the Service Work on Vehicle.

4. Customer and any person executing this Repair Order on behalf of Customer represents and warrants to Dealer that Customer owns the Vehicle or has been duly authorized by the owner of the Vehicle to order the Service Work.

5. Unless otherwise directed in writing by the Customer, customer hereby authorizes Dealer to immediately dispose of any used parts, goods, or materials removed from the Vehicle during the performance of Service Work.

6. Customer hereby authorizes Dealer and its employees to operate the Vehicle for purposes of testing and inspecting the Vehicle at the risk of the Customer.

7. Customer hereby acknowledges and agrees that if Customer fails to pay for the Service Work, Dealer will have a lien against the Vehicle and Customer hereby authorizes to retain or retake possession of the Vehicle if customer fails to pay for the Service Work.

8. Any person signing this Repair Order on behalf of Customer represents and warrants that he/she is of legal age to execute binding contracts in this state and he/she has been duly authorized to sign this Repair Order on behalf of Customer.

Contact Us
If you have any additional questions or concerns about our privacy policy, please contact us: 

Brice Martin 
Four State International Trucks, Inc. 
4579 Highway 43 
PO Box 1691 
Joplin, MO 64801 
Phone: 417-624-2900 
Fax: 417-627-0148