Return Policy

  • We cannot accept Returns after 90 days from Purchase date

  • We cannot accept Returns on Special order or Custom Built parts

  • Any Returned Parts must be in Clean, in Like-New condition, and in clean and re-marketable original packaging  to receive full credit

  • A 15% Restock fee will be applied to all Returns that result from customer order error or Change of Mind.  The Restock fee can only be waived in the instance whereas 4 State Trucks is responsible for the return due to a shipping error, salesman error, or other fault as determined by 4 State Trucks Management

 

Return Procedure

  • Customer must call 4 State Trucks and acquire an RMA # and clearly label the outside of the package with RMA # prior to shipping.  Failure to get an RMA# and failure to mark the return may result in no refund being given or delays in receiving a credit.

  • Customer will be responsible for all freight charges to send return items.  If customer requests a call tag to be sent for return the freight charges, the cost for the Call Tag and related shipping will be deducted from the refund.

  • 4 State Trucks will only be responsible for return freight costs when a return is due to error by either salesman or a shipping error and is approved by 4 State Trucks Management.

  • Customer should insure return package for full value in case of damage or loss. 4 State Trucks will be unable to issue a credit for parts received that are damaged. It will be the customer’s responsibility to package the return items adequately for safe shipping and insure them accordingly.

  • Send your return to:

    4 State Trucks, Inc.

    4579 Hwy 43 South

    Joplin, MO 64804