Why Drivers Trust MHC Kenworth for Uptime, Service, and Long-Term Support

MHC Kenworth doesn't just sell heavy duty trucks and truckp parts, it prides itself in having the largest Kenworth dealer network, 130+ service locations across 19 states, 50 years of industry experience, 24/7 RoadAssist, and over 185 mobile service trucks.

Here's a behind-the-scenes look at the MHC Kenworth brand, and why drivers continue to trust it.

MHC Kenworth's Origins and Expansion

Murphy-Hoffman Company got its start in 1975 as a small family-owned business. 

Today, they're the central hub of a full-service dealership network with over 130 service locations across 19 states.

MHC Kenworth sells and services new Kenworth and Volvo trucks, alongside numerous used heavy-duty truck models, spanning from Peterbilt, Western Star, Hino, Mack, Freightliner, and more, including configurations like day cabs, OTR sleepers, and semi trucks with bodies.

Dedicated to Uptime & Driver Support (And Truck Sales)

As North America's largest Kenworth dealership group, MHC offers a one-stop-shop for commercial truck owners to reduce drudgery by providing service parts, financing, leasing, rentals, and roadside assistance under one umbrella. 

Years of Awards, Honors, Accreditation & an Expanding Network

They're known for extensive customer support that helps fleet managers, owner-operators, and shippers with private fleets reduce downtime and help with operational risk.

RoadAssist’s 24-hour support, routing and towing help, all-makes coverage, 7/24 mobile maintenance, managed maintenance, and RoadReady pre-delivery inspections.

MHC Kenworth features a truly massive network of over 130 locations across 19 US states.

This dense network utilizes 1,975 truck service bays, 2,500 service team members, and mobile maintenance on over 185 Kenworth trucks.

Fully Credentialed MHC Team:

• ASE-certified continual education
• Multi-OEM training coverage (PACCAR, Cummins, CAT etc.)
• Factory-trained and certified technicians

 Company-Wide Certifications & Awards:

• 100% PremierCare Gold Certified at All 76 Full-Service Locations
• Winner of the PacLease North American Franchise of the Year Award
• Voted Medium-Duty Dealer of the Year & Parts/Service Dealer of the Year

Decades of History & Customer-First Dedication

1975: MHC Kenworth was originally founded as "Ozark Kenworth" located in Springfield, Missouri.

2014: a new RoadReady Center was established in Chillicothe, Ohio to perform inspections and certifications on Kenworth trucks.

2022: Kenworth PremierCare Gold Dealer of the Year (regional award) was tied to PremierCare Gold company standards.

2023: PacLease North American Franchise of the Year announcement reflected the exceptional company performance.

2025: Kenworth Parts & Service Dealer of the Year award was given, PremierCare Gold certified at 76 full-service locations, and they claimed 97% in-stock parts availability. A new 7/24 full-service dealership was also opened in the greater Des Moines metro area.

2026: MHC was bestowed multiple Kenworth dealer awards: Medium duty truck of the year + PremierCare Gold certification for expertise and resource availability.  

Why Driver’s Trust the RoadAssist Model

MHC Kenworth’s most positive driver-facing trust asset involves the RoadAssist model, 24-hour call center workflow. This model gifts drivers with rapid resolutions and safety-sensitive decision-making over the phone.

MHC strictly and accurately manages maintenance records and maintains DOT maintenance records in specific programs, which reduces drivers’ risk while under inspection or a workflow audit.

RoadReady customer assistance center adds a second layer of compliance that falls upstream of operations. This was created to coordinate modifications, inspection, certifications, and DOT certs prior to delivery (before the trucks enter service).

Adopting Software to Reduce Admin Burden for Drivers

MHC likes to keep operations lean and agile, adopting fast-acting technological solutions to help drivers mitigate tedious administrative and compliance difficulties.

MHC prioritizes telematics and LED availability.

They also claim management/maintenance of driver e-logs and DVIRs backed by zero contracts, no monthly fees, and no hidden costs.

Excelling in Kenworth Service and Repair

Outside of the bread-and-butter brand, Kenworth, MHC offers parts services across multiple widely-used truck makes.

With factory-trained and certified employees using the latest diagnostic tools, from remote diagnostic cleanups to DPF cleaning technologies, the company makes it a priority to reinvest in itself, and thereby its customers.

MHC’s service can come to where you are.

Their mobile maintenance program features 24/7 service with a massive mobile fleet of over 185 commercial trucks driven by specialists who can do on-site repairs and run diagnostic checks across the entirety of the rig.

This is major plus for fleets that cannot afford to waste money on excess downtime.

MHC Kenworth’s Lease, Rental, and Maintenance Programs

MHC offers a leasing program to help businesses reduce uncertainty and stay within budget.

As far as the business processes, regulatory compliance, and maintenance procedures, the company covers all of the bases on behalf of the customer.

The best part? Drivers get to talk to a human, not a bot. Seasoned account managers help first-time buyers reduce their down payment and clarify any opaque or unclear expectations around financing options.

MHC Financing Services: Customer-First Trust  

No shady third parties, just the company. MHC Financial Services is the “wholly-owned financial company” of the broader Kenworth dealer network and offers payment schedules compatible with a trucker’s real-time income and expenses to determine an appropriate repayment capacity – as opposed to just looking at credit worthiness.

Massive Ecosystem of OEM-Replacement Parts

With a massive ecosystem of product support and replacement, quick-to-order truck parts across recognizable OEM engine systems like Caterpillar, Cummins, and Eaton, it’s easy for drivers to reliably get parts replaced anywhere in the country.

MHC Carrier Transicold 

One of MHC’s specialties is cold-chain reliability. The company has factor-certified specialists for refrigeration/APU service, and genuine parts support for both Carrier and Thermo King units, as well as emergency mobile service 7 days a week at all hours. For trucks transporting freezer cargo, downtime is a matter of financial life or death.

4 State Trucks and MHC Kenworth Partnership 

Both based in Joplin, Missouri, 4 State Trucks and MHC work together to deliver 360-degrees of support and parts service coverage to owner-operators and fleets in the larger four-state area: Kansas, Missouri, Arkansas, and Oklahoma.